Return, Refund & Dispute Resolution Policy

Fair & Transparent Platform

At Unjob.ai, we aim to maintain a fair, transparent, and trustworthy environment for both freelancers and brands. This policy outlines how subscriptions, commissions, refunds, and disputes are handled on our platform.

Last Updated: 1 January 2026

1. Payment Process

How Hiring Works on Unjob

There are two ways to hire a freelancer:

1. Clients post a gig and freelancers apply
2. Clients directly hire freelancers from their listed services

Payment Terms:

• • Clients must pay 100% upfront to guarantee payment to freelancers and ensure work completion
• • Unjob releases payment to freelancers only after the client marks the project as completed, or following specific dispute resolutions outlined below

2. Non-Refundable Fees

Subscription Fees

• • All subscription fees are non-refundable once billed
• • You may cancel your subscription at any time from your account settings to prevent future billing

Platform Commission

• • Unjob charges a fixed percentage commission on all successful hires from both the parties
• • This commission is deducted automatically during payment processing
• • Commission fees are non-refundable for approved projects
• • Refunds may include commission only in specific dispute outcomes (see Section 4)

3. Important Notice About Project Completion

Before approving a project, please review the work carefully.

If a project is not completed satisfactorily, client must raise a dispute by emailing care@unjob.ai before marking it as completed as a project. Unjob's responsibility ends and we cannot assist with refunds or work-related issues.

4. Project Refunds

Full Refund (Including Platform Fees)

Clients are eligible for a 100% refund including all platform fees in these situations:

• • Case 1: The freelancer did not start work within 3 days without prior mutual discussion
• • Case 2: The freelancer rejected the project before starting work
• • Case 3: The client lost confidence in the freelancer before work began

Partial Refund (Excluding Platform Fees)

Clients are eligible for a 50% refund excluding platform fees in this situation:

• • Case 4: The freelancer started work but abandoned the project after at least 50% was completed and shared in chat.

No Refund

No refund will be provided in the following situations:

• • Case 5: The freelancer completed the work, but the client did not approve the project or request changes for 7 consecutive days
• • Case 6: The freelancer completed all or nearly all the work, but the client rejected it without requesting changes, provided the work matches the freelancer's portfolio/profile or the guidelines the client shared.
• • Case 7: The client did not provide proper project details or instructions before initiating the project
• • Case 8: Communication about deliverables, iterations, or revisions occurred outside Unjob's platform (decided case-by-case)
• • Case 9: Communication or agreements were made on external platforms (decided case-by-case)

Harassment or Inappropriate Behavior

• • Case 10: If either party engages in harassment, inappropriate behavior, or shares NSFW/explicit content, the full refund/payment will be made to the other party
• • If both parties are at fault, the party behaving inappropriately will not be refunded or paid. Decision will be made on a case by case basis
• • This may result in a warning or permanent ban.

5. Delays and Deductions

Mutually Agreed Delays

• • Case 11: If a delay was mutually agreed upon in Unjob's chat, no refunds or deductions apply

Freelancer-Caused Delays

• • Case 12: If the freelancer delays without appropriate communication and mutual agreement, per-day deductions apply

Important: Freelancers must complete all agreed-upon iterations/revisions within the project deadline. If a client requests a genuine revision and the freelancer misses the deadline, deductions begin from when the client requested the latest revision after the original deadline.

Example: If the deadline is November 3rd, the freelancer submits work on November 2nd, and the client requests revisions on November 3rd or 4th, then November 4th counts as Day 1 of delay. If the client requests revisions on November 7th, then November 7th is Day 1.

Delay Deduction Schedule

After 7 days of delay, clients receive a full refund upon request and the project will be marked as closed/refunded.

Client-Caused Delays

• • Case 13: If delays result from late client replies, approvals, or excessive revision requests, generally no refund is provided (decided case-by-case)

Mutually Agreed Deadline Extensions

• • Case 14: If both parties agree to extend the deadline and the freelancer still misses it, per-day deductions apply after the new deadline

Example: Original deadline is November 10th. Both parties agree the freelancer cannot work complete by November 18th including all revisions(old or new that may come). Day 1 of delay becomes November 19th.

6. Communication Requirements

All communication must occur within the Unjob platform.

• • If communication regarding iterations/revisions/project submission/deadlines takes place outside the platform (email, phone, social media), Unjob cannot assist in refunds.
• • Do not share payment details outside Unjob to protect yourself from scams and ensure our support

7. Dispute Resolution Process

To open a dispute, both parties must:

• • Provide evidence including work files, communication logs (within the platform), and agreed deliverables
• • Submit all evidence within 3 working days after the dispute open date or the dispute will be closed and project may be marked as completed if the other party is not able to provide evidence.
• • An Unjob account manager will review all evidence and make a final binding decision

Resolution Options

Unjob will attempt to resolve disputes by:

1. Assigning a new freelancer of your choice at the same budget (if the project has not properly started)
2. Providing a refund according to the cases outlined above

8. How to Request a Refund

To request a refund or open a dispute, email care@unjob.ai with:

• Your registered account details
• Gig ID, screenshot, and payment receipt
• Detailed reason and supporting evidence